{"id":8731,"date":"2023-07-16T12:19:19","date_gmt":"2023-07-16T12:19:19","guid":{"rendered":"https:\/\/stretch.rs\/narucivanje\/"},"modified":"2025-09-19T18:12:00","modified_gmt":"2025-09-19T18:12:00","slug":"narucivanje","status":"publish","type":"page","link":"https:\/\/stretch.rs\/en\/narucivanje\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FINDING YOUR PERFECT FIT? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To help you choose the right size, simply send us your measurements
\n (height + weight), along with the product code and category. Our team will confirm whether the size you selected is the best match for you.<\/p>\n

For verification, please contact us at: office@stretch.rs<\/a>.<\/p>\n

Please provide two mandatory measurements when completing your order. Accurate completion of this step is essential to confirm your size.
\nAfter receiving your order, we will contact you promptly to verify or, if necessary, adjust the selected size before shipment.
\nWe are committed to guiding you through the verification process and addressing any questions you may have regarding specific items or sizing.<\/p>\n

Note : Please carefully review all product descriptions, as they may contain important sizing details.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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RETURN POLICY <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Right of Withdrawal
\nIn accordance with applicable consumer protection laws, the buyer has the right to withdraw from a distance contract within 14 days.
\nIf you wish to withdraw from a contract concluded at a distance (via our website), you may do so electronically by completing the withdrawal form. The withdrawal form can be downloaded [here]. It is necessary to complete the form and submit it to our customer support by clicking the submit button. We will contact you to proceed with the withdrawal process.<\/p>\n

Return of Products<\/span>
\nThe buyer is obliged to return the product in its original condition, including all accompanying documentation. Upon receipt of the returned package, Stretch reserves the right to conduct a detailed inspection of the returned product to confirm that it is in its original condition.
\nReturn of Defective or Damaged Products
\nProducts must be returned in their original state without any signs of use. Stretch will not accept returns if the product shows any signs of use, such as:
\n* Washed or worn
\n* Visible external or internal traces (including residues of creams, perfumes, or makeup)
\n* Any other form of damage
\nStretch reserves the right to carefully verify all of the above. If it is determined that the product was damaged due to the buyer\u2019s negligence and is no longer suitable for resale, Stretch reserves the right to refuse the return. The product will be returned to the buyer at the buyer\u2019s expense.
\nImportant Notice<\/p>\n

This type of clothing is delicate. Our models are not intended for intensive physical activity and may incur faster wear or loss of shape, for which Stretch does not bear responsibility under the return period. Please handle products with care.<\/p>\n

Refunds<\/span>
\nUpon receipt of the returned package and confirmation that the conditions for withdrawal have been met, including that the product is in its original state, the seller is obliged to refund the purchase price without undue delay and no later than 14 days from receiving the buyer\u2019s withdrawal statement. Refunds will be made using the same payment method used for the original purchase. However, Stretch may withhold the refund until the product is received from the buyer.<\/p>\n

If Stretch is responsible for the product being defective, please contact us at office@stretch.rs<\/a>.<\/p>\n

If the buyer does not notify Stretch of withdrawal within the 14-day statutory period, the buyer no longer meets the legal requirements and loses the right to a refund. Stretch reserves the right to refuse any return if the statutory 14-day period has been exceeded.<\/p>\n

Exemption from the Right of Return
\nProducts returned with visible damage are considered used. For hygiene and health reasons, and in accordance with legal provisions (Official Gazette, Article 36.1, Paragraph 5), the law provides an exemption from the right of return, as the product can no longer be considered hygienically safe or usable. Please handle all models carefully.<\/p>\n

EXCHANGE POLICY<\/span>
\nProducts can be exchanged for another size or a different product of equal value. Exchanges for products of a different value than the originally purchased item are not accepted. The buyer is responsible for return shipping costs and for the shipping costs of the replacement product.
\nThe buyer must return the product in its original condition (see section \u201cReturn of Products\u201d).
\nIf, after receiving the shipment, the buyer determines that the size is incorrect and wishes to exchange it for the same product in a different size, this may be done within 14 days from the conclusion of the contract.
\nUpon receipt of the returned product and confirmation that the conditions for exchange have been met, including that the product is in its original condition, the replacement product will be sent to the buyer (see section \u201cReturn of Products\u201d).<\/p>\n

Stretch does not assume any liability for damages incurred due to the buyer not carefully reading the terms of use of our website.
\nProducts are not sent for fitting purposes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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DELIVERY <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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IMPORTANT:
\nFor orders outside Serbia , please contact us first office@stretch.rs<\/a><\/p>\n

These notices do not apply to orders placed outside the territory of Serbia!<\/p>\n

Delivery within Serbia is carried out via the courier service PostExpress.
\nYour order will be delivered to the address you provided when placing the order on our website.
\nPlease note: Once the package has been dispatched, we are unable to change delivery details.<\/p>\n

DELIVERY TIMEFRAME
\nIMPORTANT :
\nFor orders outside Serbia, please contact us first at office@stretch.rs<\/a><\/p>\n

These notices do not apply to orders placed outside the territory of Serbia!<\/p>\n

The delivery period is 1\u20135 business days (excluding weekends), calculated from the moment we receive your order.
\nPostExpress is obliged to attempt delivery twice to the address indicated in your order.
\nIf delivery is unsuccessful, you will be notified by SMS with details on which post office is holding your package, where it will remain available for collection for 5 days.
\nStretch is not responsible for the actions of the courier service engaged to carry out delivery.
\nUpon receiving your order, please check the package immediately. If you notice any visible damage, contact us at office@stretch.rs<\/a>.
\nIf Stretch is responsible for any fault with the shipment, please contact us at office@stretch.rs<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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PAYMENT <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Products on our website can only be purchased electronically.
\nWhen placing an order, all details including costs will be displayed.
\nYou may pay for the product you ordered or wish to purchase via our website by cash on delivery (COD).
\nPayments are to be made in the local currency of the Republic of Serbia (RSD).
\nCash on delivery is available only within the territory of Serbia.<\/p>\n

For orders outside Serbia, please contact us at office@stretch.rs<\/a>.<\/p>\n

All product prices displayed on the website (in local currency, RSD).
\nDelivery costs are not included in the price, except for orders over 13,000 RSD, for which shipping is free.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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COSTS AND FEES <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Delivery costs are not included in the product price, except for orders over 13,000 RSD, for which shipping is free.
\nDelivery costs within the territory of Serbia are calculated based on pricing tiers according to:
\n \u2022the weight of the package,
\n\u2022the total value of the order
\n\u2022delivery location
\nCosts may vary depending on these factors.<\/p>\n

For orders outside the territory of Serbia, please contact us at office@stretch.rs<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FINDING YOUR PERFECT FIT? To help you choose the right size, simply send us your measurements (height + weight), along with the product code and category. Our team will confirm whether the size you selected is the best match for you. For verification, please contact us at: office@stretch.rs. Please provide two mandatory measurements when completing […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8731","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/stretch.rs\/en\/wp-json\/wp\/v2\/pages\/8731","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stretch.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stretch.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stretch.rs\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/stretch.rs\/en\/wp-json\/wp\/v2\/comments?post=8731"}],"version-history":[{"count":99,"href":"https:\/\/stretch.rs\/en\/wp-json\/wp\/v2\/pages\/8731\/revisions"}],"predecessor-version":[{"id":11553,"href":"https:\/\/stretch.rs\/en\/wp-json\/wp\/v2\/pages\/8731\/revisions\/11553"}],"wp:attachment":[{"href":"https:\/\/stretch.rs\/en\/wp-json\/wp\/v2\/media?parent=8731"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}